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              Nr. Ref. 02/10/2023

For our Client, an international consulting company located in Cracow, we are looking for candidates for the position of Finance & Accounting Service Delivery Lead.


  • enable the delivery of finance and payroll services of high quality, reliability, and performance,
  • ensure support and service delivery processes are in place to meet business needs,
  • review, improve, and update accounting and payroll service catalogue and service level agreements,
  • monitor, control and support service delivery; ensuring processes and procedures are in place and followed,
  • create, provide, and act upon service delivery reports covering service performance, service improvement, and security,
  • drive quality and improvement of the accounting and payroll services in link with KPIs defined in SLAs,
  • assess customer and stakeholder feedbacks and improve procedures accordingly,
  • provide crucial input and feedback regarding service level agreements with external provider.


  • completed studies in accounting, finance, economics or related,
  • relevant job experience in similar service delivery environment,
  • goal orientation,
  • ability to work independently and as part of a team,
  • excellent communication skills: English B2, additional languages considered a plus,
  • excellent analytical, problem-solving, and communication skills.

We offer:

  • flexible working time within a hybrid working model,
  • competitive salary according to your competencies,
  • health services and sports card as benefits,
  • co-financed language courses,
  • modern and well equipped workplace in the Krakow city centre,
  • inspiring and open-minded working atmosphere,
  • secure job in an international working environment.


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